Frequently Asked Questions
1. Can I return my JUJY box?
Yes. You have 14 days after receipt to make a return request, in accordance with current legislation.
2. Does the box have to be new to be returned?
The kit must be unused , complete, and in its original packaging. For hygiene reasons, used products cannot be returned.
3. How do I make a return request?
Simply contact our customer service department via the Contact page. We will guide you through each step.
4. How often should the device be used? Is the protection complete?
We recommend using it 6 days a week for visible and lasting results.
5. Do I need to adjust the intensity or the light?
No. JUJY programs are guided and intuitive . Each program offers 3 progressive levels , designed to gently adapt to your skin.
6. Can I use the device without the collagen gel?
JUJY collagen gel is highly recommended. It improves comfort, the glide of the device, and optimizes the effectiveness of the ritual.
7. Que faire si mon colis arrive endommagé ou incomplet ?
Nos produits sont soigneusement emballés afin d’assurer une livraison dans les meilleures conditions.
De légères marques ou imperfections mineures sur l’emballage extérieur, liées au transport, peuvent exceptionnellement survenir et n’affectent ni la qualité ni le fonctionnement du produit.
Ces imperfections esthétiques mineures ne donnent pas lieu à un remplacement ou à un remboursement.
En revanche, si le produit lui-même est endommagé, incomplet ou non fonctionnel, nous vous invitons à contacter notre service client dans les 48 heures suivant la réception, en joignant des photos, afin que nous puissions vous proposer une solution adaptée.
7. Is the device suitable for sensitive skin?
Yes. JUJY is designed to be suitable for sensitive skin , thanks to gentle and progressive stimulation.
8. Are there any customs duties or taxes that may apply?
Yes. For international orders, customs duties or taxes may be levied by local authorities. These charges are the responsibility of the customer.
9. Is the device painful?
No. The sensation is described as soft, comfortable, and progressive . Always start at the lowest level and adjust according to your comfort.
10. What if I entered the wrong delivery address?
It is your responsibility to provide an accurate address. Contact us immediately if you notice an error after placing your order.
11. What happens if my parcel is delayed?
Delays may occur due to the carrier or circumstances beyond our control. We will assist you to the best of our ability.
12. What should I do if my package is lost or damaged?
Please contact us as soon as possible with your order details so we can guide you through the process.
7. Puis-je utiliser l’appareil tous les jours ?
Oui. JUJY est conçu pour un usage régulier. Il est recommandé d'utiliser l'appareil 6 jours sur 7 en alternant les deux modes pour un résultat optimal.
13. What payment methods do you accept?
We accept the payment methods displayed at checkout, via our secure payment platform.
14. Is my payment information secure?
Yes. All transactions are processed through secure and encrypted payment systems.
15. When can I expect to see the first results?
Some people notice smoother, brighter skin from the first few uses. Results gradually improve with regular use.
16. Are the products covered by a warranty?
Unless otherwise stated, products are supplied "as is" and "as available", in accordance with our terms and conditions.
17. Are the product images contractual?
The images are for illustrative purposes only. Slight variations may occur depending on display or manufacturing.
18. Is JUJY responsible for damages related to the use of the products?
Within the limits provided by law, JUJY disclaims all liability as described in its general terms and conditions.
7. Puis-je recevoir une facture pour ma commande ?
Oui. Une confirmation de commande vous est envoyée par email. Si vous avez besoin d’une facture détaillée, vous pouvez en faire la demande auprès de notre service client.
19. How do I contact customer service?
You can contact us using the contact details provided on our website, in the Contact section.
20. Where can I find the terms and conditions and legal policies?
All our policies, including terms and conditions, delivery policy and privacy policy, are available on our website.
21. When will I receive my order?
We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
22. Can I use the JUJY device every day?
Yes. The JUJY ritual is designed for daily use , 6 minutes a day, 6 days a week . The stimulation is gentle and progressive, inspired by spa treatments.
23. Is it complicated to use?
No. JUJY was designed as a guided ritual , without complex settings.
Three simple steps:
- Apply the collagen gel
- Slide the device
- Put on the mask
No technical training is required.
24. Will I feel any particular sensation during use?
You can feel:
- a slight stimulation
- a sensation of massage, a gentle warmth linked to the light
These sensations are normal and comfortable.
If necessary, it is always possible to adjust the intensity.
7. Où puis-je consulter les politiques, Conditions Générales de Vente et d’Utilisation ?
Toutes nos Politiques et Conditions Générales sont accessibles à tout moment en bas de page du site.
25. What do the different programs correspond to?
The device offers two complementary programs , inspired by professional treatments:
- Regenerative Program (NIR)
To improve skin quality, radiance and texture. - Lifting program (EMS)
To firm and tone facial contours.
Each program has 3 progressive levels to adapt to your skin.
26. Can I use JUJY without the collagen gel?
Collagen gel is an integral part of the JUJY ritual.
It allows:
- a better glide
- optimal comfort
- enhanced efficiency
For a complete experience, its use is highly recommended.
27. Is the mask mandatory after each use?
A collagen mask is not mandatory, but highly recommended . It helps to soothe the skin and prolong the benefits of the ritual.
For complete care:
Device + mask = optimal experience .
28. When can I expect to see results?
The first signs of firmer skin can appear quickly. Visible results develop gradually with regular use. JUJY is committed to sustainable skincare , not to an artificial, immediate promise.
29. Is JUJY safe to use at home?
Yes. The JUJY device was designed for home use, with technologies used in institutes, adapted for personal and regular use.
6. À quelle fréquence utiliser l’appareil ?
Nous recommandons une utilisation de 6 minutes par jour, 6 jours par semaine.
Une utilisation régulière permet d’accompagner progressivement les mécanismes naturels de la peau.
7. En combien de temps peut-on observer des résultats ?
Les premiers effets de confort et d’éclat peuvent être ressentis rapidement.
Les améliorations visibles de la fermeté et de la qualité de la peau s’installent progressivement avec la régularité, généralement après quelques semaines d’utilisation.
30. Can I use JUJY if I have sensitive skin?
Yes, provided that:
- start at the gentlest level
- gradually increase according to your comfort
- respect the recommended duration
In case of specific doubt, it is always advisable to seek the advice of a healthcare professional.
31. How long does a session last?
- Device : 6 minutes
- Mask : 15 minutes
The ritual can easily be integrated into a daily routine.
32. Can I use JUJY on irritated or damaged skin?
No. Use is not recommended on irritated, burned, infected skin or skin with open wounds. Wait until the skin has returned to normal before resuming the ritual.
Can I use JUJY with other treatments or devices?
JUJY was designed as a complete and self-contained ritual . If you are using other devices or specific treatments, it is recommended not to combine them during the same session.
Is it suitable for everyday use?
Yes, in accordance with the recommendations:
- 6 minutes a day
- 6 days a week
Excessive use does not improve results.
6. Les technologies JUJY sont-elles sûres pour la peau ?
Oui. Les technologies utilisées sont non invasives et conçues pour un usage cosmétique à domicile. L’appareil doit être utilisé conformément aux recommandations, avec une intensité adaptée et sans pression.
7. Les résultats sont-ils immédiats ?
Certaines sensations de confort et d’éclat peuvent être observées après une séance. Les effets sur la fermeté et la qualité de la peau s’installent progressivement avec une utilisation régulière.
